Troubleshooting
This page collects the most common problems in one place. The causes and fixes are on the page of each feature, linked in the table below.
Check these first
- Power: a computer's USB port or a stable 5 V / 1 A power supply. The button LEDs light up in the colour of the active mode.
- Cable: a USB data cable, not a charge-only cable. For network commands, an Ethernet cable with link at the switch.
- Locked? If the LEDs are breathing and the buttons don't respond, FrenschPress is locked. To unlock: hold STOP and press PAUSE.
- Right mode? The LED colour tells you: white = QLab Mode, gold/cyan/magenta = Custom Mode (set A/B/C), flashing red = Companion Mode without a host. Details under Operating modes.
- Right device? With several units on the network, Identify device in the web interface makes the unit you have open light up.
- Restart: disconnect all power briefly. A second USB cable would otherwise keep FrenschPress powered.
By topic
| Problem | Read on here |
|---|---|
| The web interface won't open | Over Ethernet · Over the access point · Over USB Network |
| The connection to the web interface drops | Status bar |
| Forgotten credentials | User account |
| QLab doesn't respond, the scan flashes red | Operating modes · Button combinations |
| A command doesn't reach its target | Commands & snapshots · Network targets & plugins |
| Variables stay empty | Variables |
| Timecode doesn't run or jumps | Timecode overview · Art-Net timecode · Timeline |
| Stream Deck isn't detected or switches off | USB host · Configuring Stream Deck · On-deck tools |
| Companion doesn't control FrenschPress | Companion module · Stream Deck as a Companion surface |
| grandMA3 doesn't respond | grandMA3 plugin |
| OSC commands from outside have no effect | OSC control |
| RTP-MIDI won't connect | RTP-MIDI |
| HID keyboard or mouse does nothing | HID Mode |
| Settings aren't applied | Settings |
| Storage is full | Managing storage |
Resetting to factory settings
If nothing else helps, a factory reset returns FrenschPress to its original state. See Resetting.
warning
A factory reset erases the entire configuration. Make a backup first, as long as the web interface is still reachable.
If you're still stuck
Write to hello@frenschpress.de or report the issue in the bug tracker. Include the firmware version and MAC address from the web interface footer, and describe what you did and what happened. Other ways to reach us are under Manufacturer & support.