Manufacturer & support

Who makes the FrenschPress and how to reach us when something does not work.

Manufacturer

FrenschConnection GmbH
Helligestrasse 4A
79100 Freiburg
Germany

Phone	+49 (0) 761 21728146
Email	hello@frenschpress.de
Commercial register	HRB 733181, Amtsgericht Freiburg
WEEE reg. no.	DE 44537505

Support

• Email: hello@frenschpress.de
• Phone: +49 (0) 761 21728146
• Report a bug or request a feature: bug tracker
• Contact form: frenschpress.de/contact

What helps with a support request

• The firmware version and MAC address of your FrenschPress. Both are shown in the web interface footer.
• The selected mode (QLab Mode, Custom Mode or Companion Mode) and the software you are controlling.
• What you did, what you expected and what happened instead.

Returns

Only send the FrenschPress back after agreeing it with us. Contact us first at hello@frenschpress.de. The terms are described under Warranty.